The policy is effective from Sep 1, 2023

This website is operated by Mattressoo. Throughout the site, the terms "we", "us" and "our" refer to Mattressoo. Mattressoo offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. You are therefore advised to read carefully these terms and conditions every time you use www.mattressoo.com.By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

  1. We have made every effort to display the colour of our products that appear on the site as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of colour will be accurate.
  2. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
  3. We will not be responsible for any damage suffered by users from use of the services on {www.mattressoo.com}. This without limitation includes loss of revenue or data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, or under any other cause of action.
  4. We will take "Full Responsibility" of your Order, if the Order has been shipped to any of the major cities, where we used "Private Courier Companies" (eg. Blue Dart, First Flight, Pafex, DHL etc.) to ship your order.
  5. The prices and availability of products are subject to change without any prior notice.
  6. We reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the User shall be informed of the same.
  7. We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights
  8. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by us for re-delivery shall be claimed from the User placing the order.
  9. The User agrees to give accurate, authentic and true information. {www.mattressoo.com} reserves the right to confirm and validate the information and other details provided by the User at any point of time. If any such User details are found not to be true wholly or partly, {www.mattressoo.com} has the right in its sole discretion to reject the registration and debar the User from using the services of {www.mattressoo.com} without prior intimation whatsoever.
  10. {www.mattressoo.com} will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. The User must exclusively use his/her own card on the site.
  11. We shall not entertain any complaints after one month, once the order is delivered.
  12. All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of www.mattressoo.com if not otherwise mentioned. This agreement shall be construed in accordance with the applicable laws of India. The Courts at Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement.
  13. You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at support@mattressoo.com