We aim to dispatch every order promptly from our facility in Panipat, Haryana. Once your order ships you'll receive tracking details by email, so you can follow it right to your door. Delivery timelines vary by location — write to us if you'd like an estimate for your pincode.

You'll receive an order confirmation email as soon as your payment is processed, followed by a shipping confirmation with tracking once your order leaves our facility. If you haven't received either, check your spam folder or write to us at support@mattressoo.com.

Get in touch as soon as you can — call us or use the form above. If your order hasn't shipped yet we'll do our best to update the address for you.

Every mattress page has a size and height selector — pick your category, height and dimension, and the price updates as you go. Not sure what fits? Measure your existing mattress or bed frame (length × width) and pick the closest match. If you're still unsure, send us your bed dimensions and we'll tell you which size to order.

We make every mattress ourselves, so non-standard sizes are often possible. Send us the exact dimensions you need through the form above and we'll come back to you with availability and pricing.

Head to the e-Warranty page and register your mattress there. Keep your order number handy — it makes any future claim much quicker.